Dextora App Privacy Policy
Effective Date: 15 AUG 2025
Last Updated:15 AUG 2025
Dextora (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you,” “your,” “student,” “parent,” “educator,” or “counselor”) and ensuring transparency in how we collect, use, store, and protect your personal information.
This Privacy Policy explains:
1. What information we collect.
2. How we use and protect that information.
3. Your rights regarding your data.
4. How to contact us with privacy concerns.
By using the Dextora App, website, or any related services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following categories of information depending on your role (persona) and use of our features:
A. Personal Information
Full name, date of birth, gender.
Contact details: phone number, email address, and postal address.
Account credentials (username, encrypted password).
B. Educational Information
Class/grade, school/college name, subjects of interest, and performance data.
Academic progress reports, test scores, assignments, and notes.
C. Health, Wellness, and Lifestyle Data (for AI-based wellness and nutrition features)
Height, weight, dietary preferences, allergies, exercise routines, and nutrition logs.
Sleep patterns, stress levels, and wellness goals.
D. AI Interaction Data
Chat logs and interactions with AI tutors, counselors, psychologists, nutritionists, and other virtual personas.
Voice and text inputs provided during study sessions, career counseling, psychological assessments, or physical activity tracking.
E. Device & Technical Information
Device type, operating system, app version, IP address, browser type.
Usage analytics, crash reports, and interaction patterns to improve services.
F. Payment & Subscription Data
Payment method (UPI, credit/debit card, wallet), billing address, and transaction history.
Subscription type, renewal dates, and invoices.
2. How We Use Your Information
We use your information for the following purposes:
1. Educational Support – Deliver AI-driven tutoring, test preparation, and academic feedback.
2. Personalized Wellness – Provide nutrition, fitness, and mental health recommendations.
Data Deletion and Retention-
Types of Data Deleted:
- User Account Information:
This includes all details provided during registration, such as name, email, address, and other collected data for both landlords and tenants. Only the phone number will be retained for future business-related checks. - Tenant/Landlord-Specific Data:
This covers lease agreements, rent payment history, property details, and tenant/landlord contact information. - Financial Information:
All payment records, including bank details (e.g., UPI information) and rent transaction data, will be removed.
Process for Submitting a Data Deletion Request:
Once a deletion request is submitted, the data will be removed promptly from our system. The deletion applies to all associated data as outlined above, with the exception of the phone number, which will remain for business verification purposes.
Authentication:
To ensure the security and privacy of user data, identity verification is required before processing a deletion request. Users can verify their identity through methods such as email confirmation or login authentication.
Timeline for Data Deletion:
Data will be deleted immediately upon completion of the authentication process.
Customer Support:
For any questions or assistance regarding data deletion, please contact our support team at: support@dextora.org