Dextora App Privacy Policy
Effective Date: 15 AUG 2025
Last Updated: 15 AUG 2025
Dextora (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you,” “your,” “student,” “parent,” “educator,” or “counselor”) and ensuring transparency in how we collect, use, store, and protect your personal information.
This Privacy Policy explains:
1. What information we collect.
2. How we use and protect that information.
3. Your rights regarding your data.
4. How to contact us with privacy concerns.
By using the Dextora App, website, or any related services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following categories of information depending on your role (persona) and use of our features:
A. Personal Information
Full name, date of birth, gender.
Contact details: phone number, email address, and postal address.
Account credentials (username, encrypted password).
B. Educational Information
Class/grade, school/college name, subjects of interest, and performance data.
Academic progress reports, test scores, assignments, and notes.
C. Health, Wellness, and Lifestyle Data (for AI-based wellness and nutrition features)
Height, weight, dietary preferences, allergies, exercise routines, and nutrition logs.
Sleep patterns, stress levels, and wellness goals.
D. AI Interaction Data
Chat logs and interactions with AI tutors, counselors, psychologists, nutritionists, and other virtual personas.
Voice and text inputs provided during study sessions, career counseling, psychological assessments, or physical activity tracking.
E. Device & Technical Information
Device type, operating system, app version, IP address, browser type.
Usage analytics, crash reports, and interaction patterns to improve services.
F. Payment & Subscription Data
Payment method (UPI, credit/debit card, wallet), billing address, and transaction history.
Subscription type, renewal dates, and invoices.
2. How We Use Your Information
We use your information for the following purposes:
1. Educational Support – Deliver AI-driven tutoring, test preparation, and academic feedback.
2. Personalized Wellness – Provide nutrition, fitness, and mental health recommendations.
3. Career Guidance – Suggest career paths, skill development plans, and professional opportunities.
4. User Experience – Customize content, track learning progress, and adapt teaching styles.
5. Communication – Send important updates, reminders, and notifications about sessions, assignments, or offers.
6. Security – Detect, investigate, and prevent fraud or unauthorized access.
7. Payments – Process subscriptions, generate receipts, and handle refunds.
8. Research & Improvement – Improve AI models, app performance, and service quality.
3. Personas and Data Sensitivity
The Dextora App contains multiple AI personas including, but not limited to:
AI Academic Tutor – Subject-specific learning support.
AI Career Counselor – Career path guidance and industry insights.
AI Psychologist – Emotional well-being and motivational support.
AI Nutritionist – Diet planning and health tracking.
AI Physical Trainer – Exercise plans and activity tracking.
AI Life Skills Mentor – Manners, etiquette, and soft skills coaching.
Each persona collects only the data necessary to perform its function, and sensitive health, psychological, or personal information is encrypted and stored securely.
4. How We Protect Your Data
We implement strong security measures to safeguard your data, including:
Encryption (AES-256, SSL/TLS) for data in transit and at rest.
Role-based access control so only authorized staff can access sensitive data.
Regular security audits and vulnerability assessments.
Data minimization to store only essential information.
5. Data Sharing & Third Parties
We do not sell your personal information.
We may share data only with:
Service Providers – For payment processing, cloud hosting, analytics, or communication tools.
Legal Authorities – If required by law, subpoena, or court order.
Educational Partners – With your consent, for scholarships, internships, or competitions.
All third parties must adhere to strict confidentiality and data protection standards.
6. Data Retention
We retain your information only for as long as necessary to provide services or comply with legal obligations.
Academic and progress data: retained until account deletion.
Health and wellness data: deleted upon request or account closure.
Financial transaction records: retained for statutory tax and compliance periods.
7. Your Rights
You have the right to:
Access and review your personal information.
Correct inaccuracies in your data.
Request deletion of your account and related data.
Withdraw consent for specific data uses.
Request a copy of your data in a portable format.
8. Children's Privacy
For users under 18, parental/guardian consent is required. We take extra care to protect minors’ data and ensure compliance with applicable child data protection laws.
9. International Data Transfers
If you are outside India, your data may be processed in India or other jurisdictions with adequate protection standards.
10. Updates to this Policy
We may update this Privacy Policy to reflect changes in technology, laws, or services. Significant changes will be notified via email or in-app alerts before they take effect.
11. Contact Us
For privacy concerns, data access requests, or complaints, contact:
Dextora Privacy Office
Email: Support@dextora.org
Address: [IIM Lucknow Campus / Cyber Heights, Vibhuti Khand, Gomti Nagar, Lucknow, India]
– Suggest career paths, skill development plans, and professional opportunities.
4. User Experience – Customize content, track learning progress, and adapt teaching styles.
5. Communication – Send important updates, reminders, and notifications about sessions, assignments, or offers.
6. Security – Detect, investigate, and prevent fraud or unauthorized access.
7. Payments – Process subscriptions, generate receipts, and handle refunds.
8. Research & Improvement – Improve AI models, app performance, and service quality.
3. Personas and Data Sensitivity
The Dextora App contains multiple AI personas including, but not limited to:
AI Academic Tutor – Subject-specific learning support.
AI Career Counselor – Career path guidance and industry insights.
AI Psychologist – Emotional well-being and motivational support.
AI Nutritionist – Diet planning and health tracking.
AI Physical Trainer – Exercise plans and activity tracking.
AI Life Skills Mentor – Manners, etiquette, and soft skills coaching.
Each persona collects only the data necessary to perform its function, and sensitive health, psychological, or personal information is encrypted and stored securely.
4. How We Protect Your Data
We implement strong security measures to safeguard your data, including:
Encryption (AES-256, SSL/TLS) for data in transit and at rest.
Role-based access control so only authorized staff can access sensitive data.
Regular security audits and vulnerability assessments.
Data minimization to store only essential information.
5. Data Sharing & Third Parties
We do not sell your personal information.
We may share data only with:
Service Providers – For payment processing, cloud hosting, analytics, or communication tools.
Legal Authorities – If required by law, subpoena, or court order.
Educational Partners – With your consent, for scholarships, internships, or competitions.
All third parties must adhere to strict confidentiality and data protection standards.
6. Data Retention
We retain your information only for as long as necessary to provide services or comply with legal obligations.
Academic and progress data: retained until account deletion.
Health and wellness data: deleted upon request or account closure.
Financial transaction records: retained for statutory tax and compliance periods.
7. Your Rights
You have the right to:
Access and review your personal information.
Correct inaccuracies in your data.
Request deletion of your account and related data.
Withdraw consent for specific data uses.
Request a copy of your data in a portable format.
8. Children's Privacy
For users under 18, parental/guardian consent is required. We take extra care to protect minors’ data and ensure compliance with applicable child data protection laws.
9. International Data Transfers
If you are outside India, your data may be processed in India or other jurisdictions with adequate protection standards.
10. Updates to this Policy
We may update this Privacy Policy to reflect changes in technology, laws, or services. Significant changes will be notified via email or in-app alerts before they take effect.
11. Contact Us
For privacy concerns, data access requests, or complaints, contact:
Dextora Privacy Office
Email: support@dextora.org
Address: [IIM Lucknow Campus / Cyber Heights, Vibhuti Khand, Gomti Nagar, Lucknow, India]